Reference

Legal terms for your mdg99 account

mdg99 Legal sets out how account access, payment records, personal data and policy requests work for you in Indonesia.

Policy-first account accessIndonesia payment contextClear data request routePhone verification applies
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mdg99 Legal terms for your mdg99 account
CONTACT THE TEAM

Get help with Legal questions

A clear contact trail helps us handle Legal questions without asking you to repeat the same details. Start from the account help path when your question concerns access, phone verification or a policy request. For a payment matter, keep the DANA, OVO, GoPay or QRIS receipt available so we can compare its reference with the account record. You can also ask us to explain a policy section in plain English. Where local law permits, we will use the details you provide to identify the correct request path.

Team online

Account access

Use the account help path when phone verification, sign-in details or an eligibility question prevents you from reaching a Legal page. Include your account identifier and the country context so we can route the request without guessing.

Payment records

Send the receipt reference when your Legal question concerns DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. We compare the payment record with your account details before explaining what action is available.

Policy changes

Ask for a policy clarification or change request through support and name the exact section involved. We can explain the applicable wording, identify any account step needed and tell you whether access depends on local law.

DATA AND SECURITY

How we handle your Legal records

Legal requests often involve account data, payment references and access history, so we handle them through identifiable account steps rather than informal promises.

Data handling

We use account details, phone verification results and relevant payment references to identify a Legal request. This helps us separate one account's records from another and respond to the person who can properly request an account change.

Cookie choices

Cookies can remember policy-page settings and support the account path, but they do not replace your account credentials. If your browser blocks them, you may need to revisit a policy prompt or confirm the same step again.

Account security

We treat phone verification and matching account details as security steps, especially when a request concerns payment records or access. Do not send passwords in a support message; provide the account identifier and requested reference instead.

Record retention

We retain account and transaction records for the operational or legal period applicable to the request. If you ask why a record remains, tell us which account detail or DANA, OVO, GoPay or QRIS reference you mean.

Change requests

To request a correction, explain what is inaccurate and supply the matching account detail. We may ask for phone verification or a payment reference before changing a record, because the request must be linked to the correct account.

Access eligibility

We assess access questions against the location and details supplied in the account path. Availability depends on local law, and where local law permits, support can explain which policy wording applies to your situation.

Answers about mdg99 Legal

These Legal answers address the searches we expect before an Indonesian customer opens an account or asks us to change a record. They cover eligibility, account identity, payment evidence, cookies, retention and contact steps. The applicable result can depend on your location, the request details and whether local law permits the requested access or change.

mdg99 Legal covers account access, eligibility, personal data, cookies, payment records, retention and policy requests. It explains the steps we may use to identify your account and handle a question about DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

Access depends on local law and the eligibility details supplied during account setup. Where local law permits, you can read the Legal wording before opening an account. Your phone number and other account details must match the information used for verification.

Use the support path and state which account detail is inaccurate, what correction you are requesting and how we can identify the account. We may ask for phone verification or a matching payment reference before processing the change.

Keep the receipt or reference for the relevant DANA, OVO, GoPay, QRIS, bank transfer or virtual account transaction. We use it to match the request with the account record. Do not send your password or unrelated security credentials.

Yes. Our Legal wording explains that cookies can support policy prompts and account navigation, while browser settings can prevent them from being stored. Blocking cookies may mean you need to confirm a policy step again on your device.

We retain records for the operational or legal period applicable to the account or request. If you need a specific explanation, contact support with the account identifier and name the record, such as a QRIS receipt or phone verification detail.

Start with the account help route and include your account identifier, location context and the exact policy question. If it concerns a payment record, add the receipt reference. We will explain the applicable path where local law permits.

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